
![]() ![]() We love our Lily Book and Lily loves it too!
- Joan
Just a quick note to let you know that my parents were THRILLED with the book, as was I!! They were soooo happy and just loved it! Me, too! I especially love the inner cover with their picture, and all the pictures really came out great - Sunny is my adorable baby and it tells his story! Thanks again, and thanks for getting it to me so that my folks could have it last night!!
- Fran
“I got Weezie's book and tried so hard to wrap it to put under the tree for Christmas but couldn’t wait to give it to Joe. He was very emotional and shed a few happy tears while reading it!!! Thank you so much for getting this to me so quickly! Let me know if have a Chicago version in the future!!! 🙂
- Katie
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Welcome to the Tails Untold® Help Center.
We're here to help with any questions.
How can I make sure the pictures turn out well? The quality of the pet' s photo in the book will be as good as the pictures that are provided to us. Therefore please make certain that your pictures are of good quality and meet our required specifications and guidelines. Do I have to upload all 10 photos? No, we can accept a minimum of 3 photos; which would hopefully include 1 of the family. However, to create a great book, 10 is the best number (1 of family with pet, and 9 of pet alone). We will do the best we can with the number and quality of photos you submit. Remember, not all photos may be used. How do you decide which photos to use? We choose the best photos in terms of quality and positions. In some cases, not all pictures will be used because of this. We want your pet to look the best the he or she can look. What type of photos are the best to upload? Please see the guidelines on the "Make your book" page. Can I use my cell phone camera pictures? The present technology for cell phone cameras often produces photos that are not that good. Often they are grainy or too small and we want to be sure you have a great book. If the quality of your cell phone photo is good then we will do our best. Technology of cell phone photos is changing so if that is all you have, we will do the best we can with the photos you provide. Ordering, Delivery Time and fees How long will it take to get my book? It will take approximately 4-6 weeks from the date we receive your completed pet information form and received all your photos. What is the cost for shipping and handling? A flat $10.00 is charged for shipping and handling, US only. Do you ship internationally? Yes. During check-out, select the shipping method "Canada" or "International". You will pay to ship during check-out, the cost will be determined based on the country. The time for receiving an International delivery may be longer than the 4-6 weeks. Are taxes included in the price of my book? It depends on where you live, some states require tax. If there is a tax, it will be added at check-out. Can I buy a gift certificates? We do not have one at the present time, but we hope to offer these in the near future. When will my credit card be charged? Because each book is made especially to your order, we charge your credit card upon receiving your order. Is it safe for me to use my credit card on this site? For security, we encrypt your credit card and order information using Secure Socket Layer technology. This protects you from "prying eyes" that might otherwise attempt to steal personal information from you, such as your credit card or payment information. This technology is an Internet standard. Do you ship to P.O. Box addresses or an APO addresses? Yes, we can ship to P.O. Boxes and APO addresses with Standard delivery. |